Privacy Policy

Welcome to Unibet. This Privacy Policy outlines how Unibet, operated by [Company Name], collects, uses, discloses, and protects your personal information when you use our website, mobile applications, and other services (collectively, the "Services"). We protect your privacy and handle your data responsibly, complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By accessing or using Unibet's Services, you agree to the terms of this Privacy Policy. Read it carefully to understand our practices regarding your personal data and how we will treat it. If you do not agree with the practices described in this policy, do not use our Services.

We collect various types of information to provide and improve our Services. This includes:

• Personal Identifiable Information (PII): This includes information you provide directly to us when you register an account, make a deposit, place a bet, or interact with our customer support. Examples include your name, date of birth, address, email address, telephone number, payment details (e.g., credit card information, bank account details), and identification documents (e.g., passport, driving license) required for verification.
• Transactional Data: Details about your betting activity, deposits, withdrawals, and other transactions conducted through our Services.
• Technical Data: Information about your device and how you access our Services, including your IP address, browser type and version, operating system, device identifiers, time zone setting, and location data.
• Usage Data: Information about how you use our website and services, such as pages visited, links clicked, and the duration of your visits.
• Communication Data: Records of your communications with us, including emails, chat transcripts, and telephone calls.
• Publicly Available Information: In some cases, we collect information about you from publicly available sources to comply with our legal and regulatory obligations, such as anti-money laundering (AML) and know-your-customer (KYC) requirements.

Unibet uses the collected information for various purposes, including:

• To Provide and Manage Your Account: To register your account, verify your identity, process your transactions (deposits and withdrawals), and manage your betting activity.
• To Operate Our Services: To provide you with access to our betting markets, games, and other features, and to ensure the proper functioning of our platform.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance when you contact our support team.
• Security and Fraud Prevention: To detect, prevent, and investigate fraudulent or illegal activities, including money laundering, and to secure our Services and your account.
• Legal and Regulatory Compliance: To comply with our legal obligations, including age verification, responsible gambling measures, and reporting to regulatory authorities.
• Personalisation: To tailor our Services and content to your preferences, including offering personalised promotions and recommendations.
• Marketing and Promotions: To send you marketing communications about Unibet's products, services, and promotions that we believe may interest you, where you have consented to receive such communications.
• Analytics and Improvement: To analyse how our Services are used, identify trends, and improve the functionality, performance, and user experience of our platform.

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., to provide you with betting services and manage your account).
• Legal Obligation: Processing is necessary for compliance with a legal or regulatory obligation to which Unibet is subject (e.g., anti-money laundering, age verification, responsible gambling).
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided that your fundamental rights and freedoms do not override those interests (e.g., fraud prevention, improving our services, direct marketing where permitted).
• Consent: Where you have given your explicit consent for us to process your personal data for a specific purpose (e.g., for certain marketing communications). You may withdraw your consent at any time.

We may share your personal information with third parties in the following circumstances:

• Service Providers: We engage trusted third-party service providers who assist us in operating our business, such as payment processors, IT support, customer service providers, and identity verification services. These providers are contractually bound to protect your data and only use it for the purposes specified by Unibet.
• Regulatory and Law Enforcement Authorities: We may disclose your information to regulatory bodies, licensing authorities, law enforcement agencies, or other governmental organisations when required by law, to comply with legal processes, or to protect our rights or the safety of others.
• Fraud Prevention and Responsible Gambling Organisations: To combat fraud, money laundering, and to promote responsible gambling, we may share information with relevant organisations and databases.
• Affiliates and Group Companies: Your data may be shared with other companies within our corporate group for operational, analytical, and marketing purposes, subject to this Privacy Policy.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.

We will never sell your personal data to third parties for their independent marketing purposes.

Unibet takes the security of your personal data seriously. We implement robust technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, and destruction. These measures include data encryption (e.g., SSL/TLS), firewalls, secure servers, access controls, and regular security audits. While we protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Under data protection laws, you have certain rights regarding your personal data. These include:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to be Forgotten): You may request the deletion of your personal data in certain circumstances.
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain situations.
• Right to Data Portability: You may receive your personal data in a structured, commonly used, and machine-readable format and transmit that data to another controller.
• Right to Object: You may object to the processing of your personal data in certain circumstances, particularly where we are relying on legitimate interests as our legal basis.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you may withdraw that consent at any time.
• Right to Lodge a Complaint: You may lodge a complaint with your local data protection supervisory authority if you believe your rights have been violated.

To exercise any of these rights, contact us using the details provided in the "Contact Us" section below. We may require you to verify your identity before fulfilling your request.

Unibet uses cookies and similar tracking technologies to enhance your user experience, analyse site usage, and support our marketing efforts. Cookies are small text files stored on your device that help us remember your preferences, tailor content, and understand how you interact with our Services. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them).

By using our Services, you consent to the use of cookies as described in this Privacy Policy. You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Services.

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Typically, we will retain your account information and transactional data for a period of [X years, e.g., 5 years] after your account is closed, or as otherwise required by our licensing authority or applicable laws, particularly those related to anti-money laundering regulations. After this period, your data will be securely deleted or anonymised.

As Unibet operates globally, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA) that may not have the same level of data protection laws. Where we transfer your data internationally, we ensure appropriate safeguards are in place to protect your data, such as relying on standard contractual clauses approved by the European Commission, or ensuring the recipient is certified under an approved framework.

Unibet's Services are not intended for individuals under the age of 18 (or the legal age for gambling in your jurisdiction, whichever is higher). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will delete that information as quickly as possible. If you believe we might have any information from or about a child, please contact us.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidelines. Any changes will be posted on this page, and we will update the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. For significant changes, we may notify you directly through email or prominent notices on our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, contact our Data Protection Officer:

Email: [email protected]
Address: [Our Registered Office Address - Placeholder]

We resolve any complaints about our collection or use of your personal data. If you feel that your complaint has not been adequately resolved, you may contact your local data protection authority.